TechOutlet klantenservice, veel voorkomende vragen.

Contact

Email Address, WhatsApp, phone

Ordering & Payment

How can I place an order?
- Register with a valid VAT number.
How do I cancel/modify my order?
- Reply to your order confirmation or email.
How do I change invoice or delivery address?
- Reply to your order confirmation or email
Can I order on account?
- Yes, after approval by Atradius, credit can be granted. Min €10,000 turnover per month.
Payment options
- Bank, Mollie, on account.
Leasing
- BNP Paribas, more information follows ASAP.
Can I order as a consumer?
- No, that is only possible via BOL
Box/Product is damaged during transport
- Make a note on the CMR, take a photo and inform us immediately.

Stock, Prices, Product Information

AVAILABILITY: IN STOCK.
- Stock in Wijchen, delivered within 1 to 2 working days.
EXTERNAL STOCK: IN STOCK
- Usually 1 to 2 working days, for exact delivery date email the product number.
CONDITION: NEWCONDITION
- Google Merchant designation for a new product with full manufacturer warranty.
Where does my product come from?
- Products only come from official partner distributors in the EU.
Request special price for larger orders
- Email us with product numbers, quote from other suppliers or target prices.
My box has been opened
- Depending on the model, it may be that extra software or e.g. a memory module has been installed.

Delivery

Which carriers do we use?
- DPD for parcel transport.
- Pallets depending on size and destination.
What is the status of my order,
- Check in your account or in your email Track&Trace. Nothing received, email.
Blindshipment
- You can indicate in your order, also always send a reminder by email.
Do you deliver outside the Netherlands and Belgium?
- Yes for more information email or call.
Pickup of products
- Warehouse in Wijchen, Send a copy of your driver's license, license plate number and then receive a pickup number. Allow about 4 hours for the products to be prepared.

Service & RMA & Warranty

Warranty has already started or has expired
- For new products that have been in stock for some time, the warranty may already have started online based on the manufacturing date. But the start date of the warranty is your invoice date and never the manufacturing date.
- Do you want to adjust the warranty start date?
HP Inc Support
HP Inc parts replacement or upgrade.
Warranty products
Right of withdrawal
Privacy statement
Terms and Conditions

Taxes

Why is my VAT transferred when ordering?
- Products are shipped from the Netherlands, but the warehouse, employees and logistics are outsourced. TechOutlet has no permanent establishment in the Netherlands but only sales activities. Therefore the VAT is transferred and seen as an intra-community supply.
When is VAT transferred?
- Sale of electronic devices such as mobile phones and laptops with a total value above €10,000 EX VAT, 'VAT transferred'
- To companies with a valid VAT number in the EU or outside.
Tax benefit business laptop
- You purchase a computer and estimate that you use it for 80%. Purchase: The computer costs € 7,000, excluding € 1,470 VAT. Of this VAT you have € 1,176 (80% x € 1,470) deducted.
  Use and maintenance: For use and maintenance you spend € 1,100 annually, excluding € 231 VAT. This € 231 you have fully deducted.

Installations

AutoPilot installation incl Windows installation, Hardwarehash, Pre deployment. €30
HardwareHash readout. €10
Install additional components. €15
Roll out image €15
Upgrade W10P to W11P. €20 or free with longer delivery time.
Min installation purchase 10 pieces

Marketing

Circular Economy

Contribution that TechOutlet makes to the circular economy.
Buyback of old hardware.
- Data deletion.
- Refurbishing of old hardware.
- Sale of refurb hardware.
Trade in deals via HP, Lenovo, HPE. Discount when purchasing new hardware upon return of old hardware.
Benefits of IT recycling, showing that it is not only good for the environment, but can also offer economic and social benefits
- Economic benefits, such as the residual value of old hardware.
- Waste reduction, old hardware gets a second life.
- Saving natural resources, such as rare earth metals.
- Energy saving.
- Innovation.

FAQs for products and software settings

Settings to manage display language in Windows
Windows 11 display language half in English and Dutch windows
Data deletion.

Reinstalled your laptop and lost your BitLocker key?

A BitLocker recovery key is needed when BitLocker cannot automatically unlock an encrypted drive in Windows. This key, a 48-digit number, is used to regain access to the drive.

Where can I find a BitLocker recovery key?

There are several places where your recovery key may be located, depending on the choice made when activating BitLocker. Expand each section for more information:

Microsoft account
- If a backup of the BitLocker recovery key was made to your Microsoft account, follow these steps to retrieve it:
- From another device, open a web browser and go to https://aka.ms/myrecoverykey
- Sign in with your Microsoft account and look for the key ID
- Use the related recovery key to unlock the drive
Work or school account
- If your device was ever signed in to an organization with a work or school account, the recovery key may be stored in that organization's account.
- You may have direct access to it, or you may need to contact IT support for that organization to gain access to your recovery key.
- From another device, open a web browser and go to https://aka.ms/aadrecoverykey
- Sign in with your work or school account
- Select Devices and expand the device for which you need to retrieve the recovery key
- Select the Show BitLocker keys option
- Using the key ID, find the related recovery key and use it to unlock the drive

Customer Service